PENGARUH MOTIVASI, KECERDASAN EMOSIONAL DAN KEADILAN ORGANISASI TERHADAP KEPUASAN KERJA SERTA IMPLIKASINYA PADA KINERJA KARYAWAN (STUDI PADA KANWIL PT. BANK RAKYAT INDONESIA (PERSERO) TBK. BANDA ACEH)

Fonna Mahdani, Hafasnuddin -, Muhammad Adam

Abstract


Abstract:The purpose of this study was to determine the effect of: (1) motivational effect on job
satisfaction of employees (2) effects of organizational justice on job satisfaction of employees,
(3) the effect of emotional intelligence on job satisfaction of employees (4) motivational effect
on employee performance (5) justice organizational influence on the performance of
employees, (6) emotional intelligence influence on employee performance, job satisfaction
affects the performance of employees (7) job satisfaction mediates the influence of motivation,
organizational justice and emotional intelligence on the performance of employees at the
Regional Office of PT. Bank Rakyat Indonesia (Persero) Tbk. Banda Aceh. As for the object of
this study is motivation, emotional intelligence, organizational justice, job satisfaction and
employee performance. The results showed that motivation did not affect the mediating
variables job satisfaction, but positive and significant effect on employee performance,
organizational justice significantly influence the mediating variables job satisfaction, but does
not affect the variable employee performance, emotional intelligence significantly influence
the mediating variables job satisfaction and also there is an influence on employee
performance and job satisfaction as a mediating variable effect between exogenous variables
(motivation, organizational justice, and emotional intelligence) against endogenous variable
(performance of employees).
Keywords Work Motivation, Emotional Intelligence, Organizational Justice, Job Satisfaction
and Employee Performance


Abstrak: Tujuan penelitian ini adalah untuk mengetahui pengaruh: (1) motivasi berpengaruh terhadap
kepuasan kerja karyawan (2) pengaruh keadilan organisasi terhadap kepuasan kerja karyawan, (3)
pengaruh kecerdasan emosional terhadap kepuasan kerja karyawan (4) motivasi berpengaruh terhadap
kinerja karyawan (5) keadilan organisasi berpengaruh terhadap kinerja karyawan, (6) kecerdasan
emosional berpengaruh terhadap kinerja karyawan, kepuasan kerja berpengaruh terhadap kinerja
karyawan (7) kepuasan kerja memediasi pengaruh motivasi, keadilan organisasi dan kecerdasan
emosional terhadap kinerja karyawan pada Kanwil PT. Bank Rakyat Indonesia (Persero) Tbk. Banda
Aceh. Adapun yang menjadi objek penelitian ini adalah motivasi, kecerdasan emosional, keadilan
organisasi, kepuasan kerja dan kinerja karyawan.Hasil penelitian menunjukkan bahwa motivasi tidak
berpengaruh terhadap variabel mediasi kepuasan kerja, tetapi berpengaruh positif dan signifikan
terhadap kinerja karyawan, keadilan organisasi berpengaruh signifikan terhadap variabel mediasi
kepuasan kerja, tetapi tidak berpengaruh terhadap variabel kinerja karyawan, kecerdasan emosional
berpengaruh signifikan terhadap variabel mediasi kepuasan kerja dan juga terdapat pengaruh terhadap
kinerja karyawan dan kepuasan kerja berpengaruh sebagai variabel mediasi antara variabel eksogen
(motivasi, keadilan organisasi, dan kecerdasan emosional) terhadap variabel endogen (kinerja
karyawan).
Kata kunci : Motivasi Kerja, Kecerdasan Emosional, Keadilan Organisasi, Kepuasan Kerjadan
Kinerja Karyawan


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