Impact of Diversity Management Against Employee Engagement: in B2B Companies

Tantri Yanuar Rahmat Syah*, Diah Ayu Ambarini, Rojuaniah Rojuaniah, Ikramina Larasati Hazrati Havidz, Fadilah Nur Azizah


Diversity management can be considered differences related to gender, ethnicity, age, religion, sexual orientation, physical abilities, or other sources of differences that can have a significant impact on employee engagement. The emotional relationship of employees with organizational involvement and workplace diversity management positively affects employee improvement. This study aims to describe and explain the application of diversity management to achieve a competitive advantage at PT. Pratita Prama Nugraha. This study also aims to determine the mediating role of organizational trust in the relationship between diversity management and employee engagement at PT. Pratita Prama Nugraha. This study used a purposive sampling method involving 120 B2B company employees. Data were analyzed using Structural Equation Model (SEM) with SmartPLS 3.0. The results of the empirical analysis prove that the significant influence of diversity management has no effect on employee engagement but has a positive effect on organizational trust and affective commitment. The results from other studies indicate that organizational trust can be considered a mediating variable between diversity management and employee engagement


Diversity Management, Employee Engagement, Organizational Trust, Job Insecurity, Affective Commitment

Full Text:



Alas, R., & Mousa, M. (2016). Cultural diversity and business schools’ curricula: A case from Egypt. Problems and Perspectives in Management, 14(2), 130–137.

Alfes, K., Shantz, A., & Alahakone, R. (2016). Testing additive versus interactive effects of person-organization fit and organizational trust on engagement and performance. Personnel Review, 45(6), 1323–1339.

Alshaabani, A., Hamza, K. A., & Rudnák, I. (2022). Impact of Diversity Management on Employees’ Engagement: The Role of Organizational Trust and Job Insecurity. Sustainability, 14.

Amika, A. W. N., & Riorini, S. V. (2023). Pengaruh Transparansi Green Attributes Terhadap Perilaku Kewarganegaraan Hijau. JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah, 8(3), 2268–2281.

Angela, V. F. (2023). Strategi Pengembangan Ekowisata dalam Mendukung Konservasi Alam Danau Tahai. JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah, 8(3), 984–993.

Azis, A., Nurasiah, N., Zulfan, Z., Kusnafizal, T., Fahmi, R., & Abdar, Y. (2023). Analysis of Aceh’s Economic Recovery After the Tsunami Disaster and Prolonged Conflict Year, 2005. Riwayat: Educational Journal of History and Humanities, 6(1), 249–261.

Ashikali, T., & Groeneveld, S. (2015). Diversity Management in Public Organizations and Its Effect on Employees’ Affective Commitment: The Role of Transformational Leadership and the Inclusiveness of the Organizational Culture. Review of Public Personnel Administration, 35(2), 146–168.

Berraies, S., Hamza, K. A., & Chtioui, R. (2020). Distributed leadership and exploratory and exploitative innovations: mediating roles of tacit and explicit knowledge sharing and organizational trust. Journal of Knowledge Management, 25(5), 1287–1318.

Bizri, R. (2018). Diversity management and OCB: the connection evidence from the Lebanese banking sector. Equality, Diversity and Inclusion, 37(3), 233–253.

Burke, R. J., & El-Kot, G. (2010). Work engagement among managers and professionals in Egypt: Potential antecedents and consequences. African Journal of Economic and Management Studies, 1(1), 42–60.

Burke, R. J., Fiksenbaum, L., Koyuncu, M., & Jing, W. (2009). Work engagement among hotel managers in Beijing, China: potential antecedents and consequences. Tourism Review, 64(3), 4–18.

Cox, T. H., & Blake, S. (1991). Managing cultural diversity: implications for organizational competitiveness. Academy of Management Perspectives, 5(3), 45–56.

de Beer, L. T., Rothmann, S., & Pienaar, J. (2015). Job insecurity, career opportunities, discrimination and turnover intention in post-apartheid South Africa: examples of informative hypothesis testing. International Journal of Human Resource Management, 27(4), 427–439.

Downey, S. N., Werff, L. van der, Thomas, K. M., & Plaut, V. C. (2015). The Role of Diversity Practices and Inclusion in Promoting Trust and Employee Engagement. Journal of Applied Social Psychology, 45(1), 35–44.

Femi, B. (2017). Penerapan Diversity Management dalam rangka meraih Competitive Advantage (Studi pada PT Petrokimia Gresik). Public administration of commerce communications transportation.

Ganji, S. F. G., Rahimnia, F., Ahanchian, M. R., & Syed, J. (2021). Analyzing the Impact of Diversity Management on Innovative Behaviors Through Employee Engagement and Affective Commitment. Iranian journal of Management Studies, 14(3), 649–667.

Getahun Asfaw, A., & Chang, C. C. (2019). The association between job insecurity and engagement of employees at work. Journal of Workplace Behavioral Health, 34(2), 96–110.

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24.

Hapsari, C., Stoffers, J., & Gunawan, A. (2019). The Influence of Generational Diversity Management and Leader–Member Exchange on Innovative Work Behaviors Mediated by Employee Engagement. Journal of Asia-Pacific Business, 20(2), 125–139.

Hartoyo, R., & Sulistyowati, S. (2023). The Role Of The Legal Aid Post Is In Providing Legal Assistance To Disadvantaged People In Order To Obtain Justice In The Courts Of The Holy Land. JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah, 8(3), 1599–1611.

Horváthová, P., Mikušová, M., & Kashi, K. (2019). Evaluation of the employees’ engagement factors importance methodology including generation Y. Economic Research-Ekonomska Istrazivanja, 32(1), 3895–3917.

Józefowicz, B. (2017). Diversity Management and Trust: Systematic Literature Review. Journal of Corporate Responsibility and Leadership, 4(4), 51.

Lavaysse, L. M., Probst, T. M., & Arena, D. F. (2018). Is more always merrier? Intersectionality as an antecedent of job insecurity. International Journal of Environmental Research and Public Health, 15(11), 2559.

Lumley, E. J., Coetzee, M., Tladinyane, R., & Ferreira, N. (2011). Exploring the job satisfaction and organisational commitment of employees in the information technology environment. Southern African Business Review Volume, 15(1), 100–118.

Mahmoud, A. B., Reisel, W. D., Fuxman, L., & Mohr, I. (2020). A motivational standpoint of job insecurity effects on organizational citizenship behaviors: A generational study. Scandinavian Journal of Psychology, 62(2), 267–275.

Monikasari, M., & Fitriyanti, F. (2023). The Existence of The Malay House ‘Limas Potong’In the Midst of Modernization Currents in the City of Batam 1970-2022. Riwayat: Educational Journal of History and Humanities, 6(2).

Park, J. H., & Ono, M. (2016). Effects of workplace bullying on work engagement and health: the mediating role of job insecurity. International Journal of Human Resource Management, 28(22), 3202–3225.

Pratiwi, W. N. G., & Wahyono, W. (2023). Pengaruh Pandemi Covid-19 Terhadap Kinerja Keuangan Pada Perusahaan Sub Sektor Industri Makanan Dan Minuman Yang Terdaftar Di Bursa Efek Indonesia Tahun 2018-2021. JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah, 8(3), 1423–1437.

Richter, A., & Näswall, K. (2018). Job insecurity and trust: Uncovering a mechanism linking job insecurity to well-being. Work and Stress, 33(1), 22–40.

Shen, J., D’Netto, B., & Tang, J. (2010). Effects of human resource diversity management on organizational citizen behaviour in the Chinese context. International Journal of Human Resource Management, 21(12), 2156–2172.

Skalsky, P., & Mccarthy, G. (2009). Diversity Management in Australia and its Impact on Employee Engagement Diversity Management in Australia and its Impact on Employee. Equal Opportunities International.

Stankevičiūtė, Ž., Staniškienė, E., & Ramanauskaitė, J. (2021). The impact of job insecurity on organisational citizenship behaviour and task performance: Evidence from robotised furniture sector companies. International Journal of Environmental Research and Public Health, 18(2), 1–17. (2019). Chevron dan Gojek Menjawab Keberagaman dan Inklusi Perempuan.

Ugwu, F. O., Onyishi, I. E., & Rodríguez-Sánchez, A. M. (2014). Linking organizational trust with employee engagement: The role of psychological empowerment. Personnel Review, 43(3), 377–400. h ttps://

Vander Elst, T., Baillien, E., de Cuyper, N., & de Witte, H. (2010). The role of organizational communication and participation in reducing job insecurity and its negative association with work-related well-being. Economic and Industrial Democracy, 31(2), 249–264.

Wang, H. J., Lu, C. Q., & Siu, O. L. (2015). Job insecurity and job performance: The moderating role of organizational justice and the mediating role of work engagement. Journal of Applied Psychology, 100(4), 1249–1258.

Wardono, G., Moeins, A., & Sunaryo, W. (2022). Influence Of Organizational Climate on OCB and Employee Engagement. Journal of World Science, 1(8), 560–569.

Wong, C. A., Spence Laschinger, H. K., & Cummings, G. G. (2010). Authentic leadership and nurses’ voice behaviour and perceptions of care quality. Journal of Nursing Management, 18(8), 889–900.

Yadav, S., & Lenka, U. (2020). Diversity management: a systematic review. Equality, Diversity and Inclusion, 39(8), 901–929.

Yu, S., Gong, X., & Wu, N. (2020). Job insecurity and employee engagement: A moderated dual path model. Sustainability (Switzerland), 12(23), 1–15.

Zulfiyandi, Wirawan, F. A., Sekar Tanjung, N. P., Yolanda, R., Zaini, M., Andrian, D., Syafitri, K., Amaldi, G., & Bagus Sidantha, I. N. (2021). Ministry of Labour. Dalam Zulfiyandi & F. A. Wirawan (Ed.), Occupational Therapy: the Official Journal of the Association of Occupational Therapists (edisi 4 20, Vol. 20, Nomor 12). Pusat Data dan Teknologi Informasi Ketenagakerjaan.


Article Metrics

Abstract view : 0 times
PDF - 0 times


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Riwayat: Educational of History and Humanities indexed by


Riwayat: Educational of History and Humanities

E-ISSN 2775-5037
P-ISSN 2614-3917

Published by History Education Department, Faculty of Teacher Training and Education, Universitas Syiah Kuala, Province Aceh. Indonesia
W :
E :

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.