Resistance To Change: A Study On Sharia Bank Post-Merger And Its Correlation With Perceived Organizational Support

Dhawy Ammar Mualif, Eka Dian Aprilia, Mirza Mirza, Irin Riamanda

Abstract


X Bank is the largest sharia bank in Indonesia that was established as a merger between three state-owned sharia banks. This merger presents its own challenges with different characteristics of each bank and causing employees to adapt with the changes that occur in X Bank. These changes also play a role in the emergence of resistance to change. During organizational change, organizational support is one of the important parts that can help employees undergoing changes that occur within the organization. This study aims to examine the relationship between perceived organizational support and resistance to change on sharia bank employees post-merger. This research involved 194 samples using non-probability accidental sampling techniques. Data collection in this research is conducted using the Survey of Perceived Organizational Support (SPOS) and Resistance to Change Scale (RTCS) instruments and analyzed using Jeffrey’s Amazing Statistics Program (JASP). Results show that there is a negative relationship between perceived organizational support and resistance to change among X Bank employees in Banda Aceh. Results also found that perceived organizational support level for X Bank employees were averaging in the high category with resistance to change level for X Bank employees were averaging in the low category. 


Keywords


organizational chang; perceived organizational support; resistance to chang; sharia bank merger.

Full Text:

PDF

References


Al-Binali, T., Aysan, A. F., Dinçer, H., Unal, I. M., & Yüksel, S. (2023). New Horizons in Bank Mergers: A Quantum Spherical Fuzzy Decision-Making Framework for Analyzing Islamic and Conventional Bank Mergers and Enhancing Resilience. Sustainability, 15(10), 7822. https://doi.org/10.3390/su15107822

Arnold, K. A., & Dupré, K. E. (2012). Perceived organizational support, employee health and emotions. International Journal of Workplace Health Management, 5(2), 139-152.

Aziz, R. N., & Zakiy, M. (2023). Self-Efficacy as a Moderating Variable The Effect of Organizational Change on Work Stress and Employee Performance in Islamic Banks. FIRM Journal of Management Studies, 8(1).

Azwar, S. (2012). Reliabilitas dan Validitas. Yogyakarta: Pustaka Pelajar.

Azwar, S. (2017). Metode penelitian psikologi. Yogyakarta: pustaka pelajar, 120-125.

Bank Syariah Indonesia. (2023). Ekspansi dan Akselerasi Bisnis Untuk Pertumbuhan Berkelanjutan. Laporan Tahunan Tahun 2023.

Chukwuma, N., Govender, L., & Onwubu, S. C. (2023). Role of change leadership styles on cognitive rigidity at selected automobile dealerships in Durban, South Africa. International Journal of Research in Business and Social Science (2147-4478), 12(1), 121-133.

Chung, S. H., Su, Y. F., & Su, S. W. (2012). The impact of cognitive flexibility on resistance to organizational change. Social Behavior and Personality: an international journal, 40(5), 735-745.

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied psychology, 71(3), 500.

Fan, C., Tang, S., Chen, L., & Sun, T. (2022). Perceived organizational support and proactive innovation behavior: The mediating role of basic psychological needs. Frontiers in Psychology, 13, 804363.

Fernando, M. L. (2019). Pengaruh kecerdasan emosional dan perceived organizational support terhadap resistance to change dengan psychology capital sebagai variabel mediasi. Jurnal Ecopsy, 6(1), 40-49.

Folger, R., & Skarlicki, D. P. (1999). Unfairness and resistance to change: Hardship as mistreatment. Journal of organizational change management, 12(1), 35-50.

Gül, N. S., & Karabulut, A. T. (2014, May). Organizational Culture Integration in Mergers and Acquisitions. In GLOBAL INTERDISCIPLINARY BUSINESS-ECONOMICS ADVANCEMENT CONFERENCE (GIBA) CONFERENCE PROCEEDINGS (p. 684).

Hayyurahman, S. (2022). Pengaruh Hardiness, Beban Kerja dan Lingkungan Kerja Terhadap Job Stress Karyawan (Studi Kasus Bank Syariah Indonesia Kcp Jakarta The Tower). Doctoral dissertation. UIN SUNAN KALIJAGA YOGYAKARTA.

Hendriatno, S., & Marhalinda, M. (2020). Pengaruh Persepsi Dukungan Organisasi, Pengembangan Karir dan Kepuasan Kerja terhadap Komitmen Organisasi Karyawan Generasi Milenial pada Bank di Kota Bandung. IKRAITH-EKONOMIKA, 3(3), 125-133.

Hidayati, S. R. (2022). Pengaruh Persepsi Dukungan Organisasi, Keterikatan Kerja, dan Efikasi Diri Terhadap Komitmen Afektif (Studi Pada Bank Syariah Indonesia Area Jakarta Rawamangun). Doctoral dissertation. UNIVERSITAS ISLAM NEGERI SUNAN KALIJAGA.

Ibrahim, Y. A. (2021). The Perceptions of Bank Employees on Performance Target (Doctoral dissertation, Walden University).

Kansal, S., & Chandani, A. (2014). Effective management of change during merger and acquisition. Procedia Economics and Finance, 11, 208-217.

Kasman, P. S. P. (2021). Faktor-Faktor Yang Mempengaruhi Kinerja Bank Syariah Indonesia: Pemberdayaan Sumber Daya Manusia, Motivasi Kerja dan Perubahan Organisasi (Literature Review Manajemen). Jurnal manajemen pendidikan dan ilmu sosial, 2(2), 689-696.

Kebede, S., & Wang, A. (2022). Organizational justice and employee readiness for change: the mediating role of perceived organizational support. Frontiers in Psychology, 13, 806109.

Khasanah, N. M. (2023). ANALISIS WORK CULTURE PADA KARYAWAN HASIL MERGER LEMBAGA KEUANGAN BANK SYARIAH GUNA MENCAPAI CORE VALUES PERUSAHAAN (Studi Kasus pada Bank Syariah Indonesia KCP Cilacap Kroya).

Kumar, B. R. (2012). Mega Mergers and Acquisitions. Palgrave Macmillan..

Lewin, K. (1951). Field theory in social science: selected theoretical papers (Edited by Dorwin Cartwright.).

Li, M., Jameel, A., Ma, Z., Sun, H., Hussain, A., & Mubeen, S. (2022). Prism of employee performance through the means of internal support: a study of perceived organizational support. Psychology research and behavior management, 965-976.

Luchman, J. N., & González-Morales, M. G. (2013). Demands, control, and support: a meta-analytic review of work characteristics interrelationships. Journal of occupational health psychology, 18(1), 37.

Mahardiani, Y., & Pradhanawati, A. (2013). Pengaruh stres kerja dan lingkungan kerja fisik terhadap kinerja karyawan outsourcing pada pt. Bank jateng cabang koordinator dan cabang pembantu wilayah kota semarang. Jurnal Administrasi Bisnis, 2(1).

Mahdani, F. (2022). Hubungan Antara Perceived Organizational Support Dengan Readiness for Change Pada Karyawan BRI Di Banda Aceh. IJIP: Indonesian Journal of Islamic Psychology, 4(1), 41-56.

Masiprahma, W. P., & Nahartyo, E., (2022). Peran Kecerdasan Emosional Manajer dalam Mengatasi Resistensi Terhadap Perubahan Studi Kasus Pt Bank Syariah Indonesia Tbk Regional Office Viii Semarang dalam Proses Integrasi Paska Merger. Thesis. Universitas Gadjah Mada.

Ming-Chu, Y., & Meng-Hsiu, L. (2015). Unlocking the black box: Exploring the link between perceived organizational support and resistance to change. Asia Pacific Management Review, 20(3), 177-183.

Nindyati, A. D. (2016). Kajian resistance to change dan perceived organizational support (studi empiris pada karyawan perusahaan swasta di bandung). INQUIRY: Jurnal Ilmiah Psikologi, 7(2).

Nugraheny, P. S. (2009). Analisis Pengaruh kepuasan kerja, dukungan organisasi, dan gaya kepemimpinan terhadap motivasi kerja dalam meningkatkan kinerja karyawan (Studi Pada PT. Bank Mandiri (Persero) Tbk Kota Semarang) (Doctoral dissertation, program Pascasarjana Universitas Diponegoro).

Oreg, S. (2003). Resistance to change: Developing an individual differences measure. Journal of applied psychology, 88(4), 680.

Rehman, N., Mahmood, A., Ibtasam, M., Murtaza, S. A., Iqbal, N., & Molnár, E. (2021). The psychology of resistance to change: The antidotal effect of organizational justice, support and leader-member exchange. Frontiers in psychology, 12, 678952.

Rizal, M., & Mustapita, A. F. (2023). Determinants of Islamic Bank Employee Performance through Job Satisfaction. Journal of Islamic Economics and Finance Studies, 4(1), 83-98.

Self, D. R., Armenakis, A. A., & Schraeder, M. (2007). Organizational change content, process, and context: A simultaneous analysis of employee reactions. Journal of change management, 7(2), 211-229.

Shanock, L. R., Eisenberger, R., Heggestad, E. D., Malone, G., Clark, L., Dunn, A. M., ... & Woznyj, H. (2019). Treating employees well: The value of organizational support theory in human resource management. The Psychologist-Manager Journal, 22(3-4), 168.

Srivastava, S., & Agrawal, S. (2020). Resistance to change and turnover intention: a moderated mediation model of burnout and perceived organizational support. Journal of Organizational Change Management, 33(7), 1431-1447.

Sugiyono. D. (2017). Metode penelitian pendidikan (pendekatan kualitatif, kuantitatif, dan R&D). Alfabeta.

Sulaksono, A. N. (2023). Analisis Kesiapan Untuk Berubah, Komitmen Terhadap Perubahan, dan Penolakan Terhadap Perubahan Dalam Implementasi Transformasi Digitalisasi Perbankan di Bank Central Asia Area Yogyakarta. Thesis. Universitas Gadjah Mada.

Turgut, S., Michel, A., Rothenhöfer, L. M., & Sonntag, K. (2016). Dispositional resistance to change and emotional exhaustion: moderating effects at the work-unit level. European Journal of Work and Organizational Psychology, 25(5), 735-750.

Ulfa, A. (2021). Dampak penggabungan tiga bank syariah di indonesia. Jurnal Ilmiah Ekonomi Islam, 7(2), 1101-1106.

Wahyunida, S., Hermanto, H., & Nurmayanti, N. (2023). The Effect of Age, Perceived Organizational Support, and Communication on Resistance to Change (Study on Non-Permanent Employees of the Environment Service Mataram City). International Journal of Multicultural and Multireligious Understanding, 9(12), 532-543.

Zare, E. (2012). Effect perceived organizational support on employees’ attitudes toward work. Science Series Data Report, 4(9), 28-3




DOI: https://doi.org/10.24815/s-jpu.v8i1.41826

Article Metrics

Abstract view : 0 times
PDF - 0 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Seurune : Jurnal Psikologi Unsyiah

Lisensi Creative Commons

Seurune: Jurnal Psikologi Unsyiah published by Program Studi Psikologi Fakultas Kedokteran Universitas Syiah Kuala is licensed under a Lisensi Creative Commons Atribusi-Berbagi Serupa 4.0 Internasional. Based on a work at http://jurnal.usk.ac.id/seurune.