IMPROVING GOVERNMENT PUBLIC SERVICES STANDARDS IN INDONESIA: A REVIEW OF THE PUBLIC SERVICE ACT NO. 25/2009
Abstract
Public service has become a critical policy issue due to its limited impact on community transformation. This article explores the range of public services delivered by the Indonesian government under Act Number 25, 2009 on Public Service, as well as the standards and principles governing these services. The research conducted is normative legal research that relies on secondary data to address the issue. Findings reveal that public services can be categorized into two types: services for public goods and services for administration, which are regulated in Article 5 of Act Number 25, 2009 on Public Service. The standards for these services, mandated by the government, can be found in the first paragraph of Article 20 of the same Act. This directive compels the government to provide extensive public services to enhance the well-being of the Indonesian community.
Keywords
Full Text:
PDFReferences
Abdul Sabarudin, (2015), Manajemen Kolaborasi Dalam Pelayanan Publik, Yogyakarta: Graha Ilmu.
Agus Dwiyanto, (2015), Manajemen Pelayanan Publik: Peduli, inklusif Dan Kolaboratif, Yogyakarta: Universitas Gajah Mada Press.
A.S. Moenir, (1995), Manajemen Pelayanan Umum di Indonesia, Jakarta: Bumi Aksara.
Depdikbud, (1990), Kamus Besar Bahasa Indonesia, Jakarta.
Gronroos, (1990), Service Management and Marketing: A Moment of Truth, Singapura: Maxwell Macmillan Internasional.
Hardiansyah, (2011), Kualitas Pelayanan Publik, Yogyakarta: Gava Media.
Husni Tamrin, (2013), Hukum Pelayanan Publik di Indonesia, Yogyakarta: Aswaja Pressindo.
Juniarso Ridwan dan Achmad Sodik Sudrajat, (2010), Hukum Administrasi Negara Dan Kebijakan Pelayanan Publik, Bandung: Nuansa Cendikia.
Kasmir, (2010), Manajemen Perbankan, Jakarta: Raja Grafindo Persada.
Lukman, (2000). Manajemen Kualitas Pelayanan, Jakarta: PT. Raja Grafindo Persada.
Mulyadi Deddy, (2015), Studi Kebijakan Publik Dan Pelayanan Publik, Bandung: Alfabeta.
Sinambela, Lijan Poltak, et al, (2007), Reformasi Pelayanan Publik, Jakarta: Bumi Aksara.
S.P. Siagian, (1996), Patologi Birokrasi, Jakarta: Bumi Aksara.
Undang-Undang RI Nomor 25 Tahun 2009 Tentang Pelayanan Publik.
Dirkareshza , R., Ardiantor , A., & Pradana , R. (2021). Penafsiran Hukum (Legal Interpretations) Terhadap Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik Demi Masyarakat Yang Sejahtera, Adil, dan Makmur (Walfare State) (Standpoint Usul Perubahan Terhadap UU Pelayanan Publik). Reformasi Hukum, 25(2), 127-146. https://doi.org/10.46257/jrh.v25i2.202.
Erwan Agus Purwanto & Agus Pramusinto (2018) Decentralization and functional assignment in Indonesia: the case of health and education services, Policy Studies, 39:6, 589-606, DOI: 10.1080/01442872.2018.1530413.
Mahsyar, A. (2011). Masalah pelayanan publik di Indonesia dalam perspektif administrasi publik. Otoritas: Jurnal Ilmu Pemerintahan, 1(2).
Pratama, A.B. (2020), "The landscape of public service innovation in Indonesia: A comprehensive analysis of its characteristic and trend", Innovation & Management Review, Vol. 17 No. 1, pp. 25-40. https://doi.org/10.1108/INMR-11-2018-0080.
Pamungkas, P. D. A. (2016). Indeks Kepuasan Masyarakat Unit Pelayanan Kelurahan Bitungsari Bogor Menggunakan Kep/25/M. PAN/2/2004. INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS: Journal of Information System, 1(1), 85-91.
Rinaldi, R. (2012). Analisis kualitas pelayanan publik. Jurnal Administrasi Publik (Public Administration Journal), 2(1), 22-34.
Suhaimi, S. (2018). Problem Hukum Dan Pendekatan Dalam Penelitian Hukum Normatif. Jurnal Yustitia, 19(2).
Wiranata, R. A., & Kristhy, M. E. (2022). Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik Sebagai Values Of Law Atas Pelayanan Publik Terhadap Penyandang Disabilitas. Jurnal Komunikasi Hukum (JKH), 8(1), 208-218.
DOI: https://doi.org/10.24815/kanun.v25i2.22113
Article Metrics
Abstract view : 0 timesPDF - 0 times
Refbacks
- There are currently no refbacks.
